Hengongbet Privacy Policy — How We Protect Your Information
Hengongbet takes user privacy seriously. This policy clearly outlines what information we collect, how it is used, how it is protected, and what rights you have as a user of our platform in Malaysia.
Effective date: January 2026. This policy may be updated from time to time.
Information We Collect
When you register or use the hengongbet platform, we collect the following categories of information:
Account Information
Your full name, email address, phone number, date of birth and password provided during registration. This information is required to create and verify your account.
Device & Browser Information
We automatically receive technical information such as your IP address, browser type, device operating system, screen resolution and pages you visit. This data is used to detect technical errors and improve platform performance.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment-related information such as bank name, partial account number and transaction details. We do not store credit or debit card information directly — all sensitive payment data is handled by licensed payment providers.
Usage Data
Records of platform activity such as games played, betting history, login times, and in-account actions. This data helps us personalise your experience and detect suspicious activity.
How We Use Your Information
Information collected by hengongbet is used for the following legitimate and necessary purposes:
- Account management: Verifying your identity, processing registration and managing user accounts.
- Transaction processing: Processing deposits, withdrawals and all financial transactions in MYR.
- Platform security: Detecting and preventing fraud, money laundering and unauthorised access.
- Customer support: Responding to enquiries, resolving technical issues and providing account-related assistance.
- Service improvement: Analysing usage patterns to improve our interface, performance and overall user experience.
- Communications: Sending account-related information, policy updates, and — with your consent — relevant promotional offers.
Hengongbet will not use your information for any purpose beyond those stated above without first obtaining your explicit consent.
Cookies & Browser Activity Tracking
The hengongbet platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential cookies: Required for core platform functions such as login, session authentication and security. Cannot be disabled.
- Performance cookies: Collects anonymised data on how users interact with the platform to help us improve its functionality.
- Preference cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal data is stored on servers protected by SSL encryption and strict access controls. hengongbet applies appropriate technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration or destruction.
We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws in Malaysia. Once no longer needed, data will be securely deleted or anonymised.
Third-Party Sharing
Hengongbet does not sell or rent your personal information to any third party for marketing purposes. However, we may share your information with the following parties in certain circumstances:
- Service providers: Such as payment processors and technical infrastructure providers that help us operate the platform. They are bound by strict confidentiality agreements.
- Authorities: When required by law, court order or an official investigation by Malaysian authorities.
- Business transfers: In the event of a merger, acquisition or asset sale, user information may be transferred as part of that transaction, with reasonable prior notice given to users.
User Rights & How to Contact Us
Your Rights as a User
As a hengongbet platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we update or correct any inaccurate or outdated information via your account settings or by contacting our support team.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data. Such requests are subject to legal record retention requirements and any active contractual obligations.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
Privacy Policy Changes
Hengongbet reserves the right to update this Privacy Policy at any time. Registered users will be notified of any material changes via email or an in-platform notice. Continued use of the platform after notification constitutes acceptance of the latest version of this policy.
Contact Us
If you have any questions or concerns, or wish to exercise your privacy rights, please reach out to the hengongbet team by email at: [email protected]
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security.
Register with Confidence — Your Data is Protected
The hengongbet platform is built with user safety as a priority. Register an account today or log in to continue your gaming experience with complete peace of mind.